How do I return a product?
You can return your product within 14 days of receipt. If you would like to return your item please email info@francesprescott.com to let us know your package is coming. Remember to include your returns slip and also get proof of postage when you return your product. We will issue a full refund of your item so long as the product has not been used, has tamper seals unopened and is in a re-saleable condition. Our return address is: Tri-Balm Ltd, C/o BOXstation, 15 Waterfield Way, Sketchley Meadows Ind Est, Hinckley, Leicestershire, LE10 3ER