Delivery and returns

Our delivery process

As soon as you place your order, you will be sent an email informing you that your email has been received and is being processed.

Orders received Monday to Friday before 1pm (UK time) are dispatched the same day.

You will be sent another email when your order has been dispatched.

Delivery options and charges

Standard Royal Mail (UK): £2.65 for up to four products
Your order should be with you in 2-3 working days, including Saturdays.

International Standard Airmail: £3.29 Europe, £4.34 rest of the world. Weight up to 250g
Your order should be with you in 3-5 working days (Europe) and in 5-7 working days (rest of the world).

If I change my mind how to I cancel my order?
We ship every day so if your product hasn’t already been dispatched we will cancel your order. If your order has shipped, we would ask you to return the product unused, with tamper seals unopened and in a re-saleable condition. Remember to include your returns slip and also to get proof of postage when you return your product.

How do I return a product?
You can return your product within 14 days of receipt. If you would like to return your item please email info@francesprescott.com to let us know your package is coming. Remember to include your returns slip and also get proof of postage when you return your product. We will issue a full refund of your item so long as the product has not been used, has tamper seals unopened and is in a re-saleable condition. Our return address is: Tri-Balm Ltd, C/o BOXstation, 15 Waterfield Way, Sketchley Meadows Ind Est, Hinckley, Leicestershire, LE10 3ER

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